Privacy Policy

Last updated: July 21, 2026

Kanjimix operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with our services (the “Services”).

Our store is hosted and supported by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Kanjimix (“Kanjimix,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit or use the Services, make a purchase or other transaction, submit information for a personalized Kanji identity or other custom product, contact us, or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another identifiable individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably be linked to an identifiable person.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

- Name
- Email address
- Telephone number, where provided
- Billing address
- Shipping address
- Other contact details you choose to provide

Order and Transaction Information

This may include:

- Products and services viewed
- Products added to a cart or wishlist
- Purchases
- Returns
- Exchanges
- Cancellations
- Order history
- Transaction details
- Fulfillment and shipping information

Payment Information

Payment-related information may include:

- Payment method
- Payment confirmation
- Transaction details
- Billing information
- Other payment-related details

Payment information may be collected and processed directly by Shopify, payment processors, financial institutions, or other payment service providers. Kanjimix may not directly receive or store complete payment card details.

Account Information

If account features are available and used, this may include:

- Username
- Password or authentication information
- Account preferences
- Saved settings
- Other information associated with your account

Personalization and Kanji Identity Information

Because Kanjimix provides personalized Kanji identity design and custom products, we may collect information necessary to create, review, produce, and fulfill personalized orders.

This may include:

- Your name
- The name of another person for whom a product is being ordered
- Name spelling
- Pronunciation information
- Phonetic guidance
- Preferred pronunciation
- Language-related information voluntarily provided by you
- Preferences concerning meaning, imagery, personality, identity, or design
- Information submitted through questionnaires, forms, messages, or order notes
- Other information you voluntarily provide for the purpose of creating a Kanji identity or personalized product

Please avoid providing sensitive personal information unless it is genuinely necessary for your request.

Customer-provided information is reviewed and used as part of Kanjimix’s personalized Kanji identity design process. This information helps us evaluate pronunciation, meaning, historical usage, visual balance, and overall harmony when creating a Kanji identity.

If you provide personal information about another person, you are responsible for ensuring that you have the appropriate authority or permission to provide that information to us.

Communications With Us

This may include information contained in:

- Customer support requests
- Contact form submissions
- Emails
- Feedback
- Questions
- Complaints
- Other communications with Kanjimix

Device and Technical Information

This may include:

- Device information
- Browser information
- Network connection information
- IP address
- Cookie identifiers
- Other unique identifiers
- Technical information concerning access to the Services

Usage Information

This may include information about how you interact with the Services, such as:

- How and when you access the Services
- Pages viewed
- Navigation activity
- Interactions with products, features, and content
- Shopping and browsing activity

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We may collect information directly from you when you:

- Visit or use the Services
- Place an order
- Create an account
- Submit information for a personalized Kanji identity
- Request a custom product
- Complete a form or questionnaire
- Contact us
- Provide feedback
- Otherwise voluntarily provide information to us

Automatically Through the Services

We may collect certain information automatically when you:

- Visit our website
- Use our products or Services
- Interact with website features
- Use cookies or similar technologies

From Service Providers

We may receive personal information from service providers that assist us with:

- Website hosting
- E-commerce operations
- Payment processing
- Analytics
- Customer support
- Printing
- Embroidery
- Manufacturing
- Fulfillment
- Shipping
- Cloud storage
- Other operational services

From Business Partners and Other Third Parties

We may receive information from business partners and other third parties where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with us and the Services, we may use personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We may use personal information to:

- Provide the Services
- Process orders
- Process payments
- Fulfill purchases
- Arrange shipping and delivery
- Manage returns or exchanges where applicable
- Maintain customer accounts
- Provide customer support
- Remember preferences
- Improve the Services
- Personalize the customer experience
- Recommend relevant products or services where appropriate

Creating Personalized Kanji Identities and Custom Products

We may use names, pronunciation information, preferences, and other customer-provided information to:

- Understand the intended pronunciation of a name
- Evaluate possible Kanji readings and representations
- Consider meaning, historical usage, visual balance, and overall harmony
- Create personalized Kanji identities
- Prepare Kanji Identity Sheets
- Create personalized artwork or digital designs
- Produce or fulfill customized products
- Respond to questions concerning a personalized design
- Correct errors or resolve issues related to a custom order

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, such as:

- Sending marketing emails
- Sending promotional communications
- Displaying advertisements
- Measuring advertising effectiveness
- Personalizing advertising based on interactions with the Services

Where required by law, we will obtain appropriate consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

Security and Fraud Prevention

We may use personal information to:

- Authenticate accounts
- Secure transactions
- Detect suspected fraud
- Investigate unauthorized activity
- Prevent illegal, harmful, deceptive, or malicious activity
- Protect customers
- Protect the Services
- Protect our rights and business operations

Communicating With You

We may use personal information to:

- Respond to inquiries
- Provide customer support
- Send order-related communications
- Request information needed to complete a personalized design
- Provide updates concerning orders or Services
- Maintain our customer relationship

Legal and Compliance Purposes

We may use personal information to:

- Comply with applicable laws
- Respond to lawful requests from government authorities or law enforcement
- Participate in legal proceedings
- Establish, exercise, or defend legal claims
- Investigate potential violations of our Terms of Service or policies
- Enforce agreements and policies
- Protect our rights and the rights of others

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes, to provide the Services, at your direction, or as required or permitted by law.

This may include disclosure to:

Shopify

Our store is hosted and supported by Shopify. Shopify may collect and process personal information in connection with your access to and use of the Services.

Printful

We use Printful as one of our fulfillment partners for the production and fulfillment of personalized products. Customer information necessary to manufacture, fulfill, and ship an order may be shared with Printful solely for those purposes. Printful may process this information in accordance with its own privacy practices and applicable law.

Service Providers

We may share information with service providers that perform services on our behalf, including providers of:

- IT services
- Payment processing
- Data analytics
- Customer support
- Cloud storage
- Printing
- Embroidery
- Manufacturing
- Fulfillment
- Shipping
- Delivery
- Fraud prevention
- Other operational services

Business and Marketing Partners

Where permitted by applicable law, we may share information with business or marketing partners that assist with:

- Marketing services
- Advertising
- Analytics
- Measurement
- Promotion of the Services

These partners may process information under their own privacy policies.

At Your Direction or With Your Consent

We may disclose information when you direct, request, or consent to the disclosure, including where necessary to:

- Ship a product
- Complete a transaction
- Use a third-party integration
- Connect with social media features
- Use login integrations
- Fulfill another request initiated by you

Corporate Transactions and Legal Requirements

We may disclose personal information:

- In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction
- To comply with legal obligations
- In response to subpoenas, court orders, search warrants, or other lawful requests
- To enforce applicable terms and policies
- To protect the Services
- To protect our rights
- To protect customers, users, or others

Our Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve its platform and related services.

Information you submit through the Services may be transmitted to and processed by Shopify and other third parties that may be located outside your country of residence.

We may also use certain Shopify features that rely on information derived from interactions between customers, our store, other merchants, and Shopify.

In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify may be responsible for responding to certain privacy rights requests concerning that processing.

For more information about how Shopify handles personal information, please review Shopify’s consumer privacy information and privacy portal.

Third-Party Websites and Links

The Services may contain links to websites, services, or online platforms operated by third parties.

If you follow a link to a website or service that is not owned or controlled by Kanjimix, you should review that third party’s privacy and security policies and other applicable terms.

We are not responsible for the privacy or security practices of third-party websites or services, except to the extent required by applicable law.

Information you choose to post in public or semi-public areas, including on third-party social networks, may be visible to others.

The inclusion of a third-party link does not necessarily imply endorsement of that third party or its content.

Children’s Data

The Services are not directed to children, and we do not knowingly collect personal information from children below the age at which they may lawfully provide such information without parental or guardian consent under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information below so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not knowingly sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet or through other communications channels may not always be secure during transmission. Please avoid sending highly sensitive information through insecure communication methods.

We retain personal information for as long as reasonably necessary for purposes such as:

- Providing the Services
- Maintaining accounts
- Fulfilling orders
- Supporting personalized Kanji identity services
- Maintaining appropriate business records
- Complying with legal obligations
- Resolving disputes
- Preventing fraud
- Enforcing agreements and policies

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, legal requirements, and operational needs.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to personal information we hold about you and information about how it is processed.

Right to Deletion

You may have the right to request deletion of personal information we hold about you, subject to applicable exceptions and legal requirements.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information we hold about you.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that certain information be transferred to another service provider, subject to applicable law.

Right to Object or Restrict Processing

Depending on your jurisdiction, you may have the right to object to or request restriction of certain processing activities.

Right to Withdraw Consent

Where processing is based on consent, you may have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Marketing Communications

If we send promotional emails, you may unsubscribe at any time using the unsubscribe option included in the email.

Even after unsubscribing from promotional communications, you may continue to receive non-promotional messages, including communications concerning:

- Orders
- Transactions
- Customer support
- Account matters
- Personalized Kanji identity services
- Other important service-related matters

Exercising Your Rights

You may exercise applicable privacy rights by contacting us using the contact information provided below or through any privacy request method made available through the Services.

Depending on applicable law, we may need to verify your identity before processing a request.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may also require direct verification from you.

We will respond to valid requests within the time required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

For more information about how Shopify processes personal information and privacy rights relating to Shopify’s processing, please visit Shopify’s privacy resources.

Complaints

If you have concerns or complaints about how we process personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to:

- Appeal certain decisions concerning a privacy request
- Submit a complaint to a local data protection authority
- Seek another remedy available under applicable law

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

This may occur because Kanjimix uses service providers, e-commerce platforms, payment providers, fulfillment providers, shipping providers, cloud providers, and other third parties that operate internationally.

Where required by applicable law, transfers of personal information will be made using legally recognized transfer mechanisms or other appropriate safeguards.

For transfers from the European Economic Area or the United Kingdom, this may include recognized adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, or other lawful transfer mechanisms, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

- Changes to our practices
- Changes to the Services
- Operational developments
- Legal requirements
- Regulatory requirements
- Other legitimate business reasons

When we update this Privacy Policy, we may revise the “Last updated” date and provide additional notice where required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@kanjimix.com.