Shipping Policy

Last updated: July 21, 2026

Thank you for shopping with Kanjimix.

Many of our products are custom-made specifically for each customer.
Because every personalized item is produced to order, shipping times
differ from those of products that are kept in stock.

Please read the following Shipping Policy before placing your order.

Order Processing

Once your order has been successfully placed, we begin preparing it for
production.

For personalized products, this may include processing your custom Kanji
identity, preparing artwork, and submitting your order for production.

Orders are generally processed within 1–3 business days, although
processing times may vary depending on order volume and seasonal demand.

Please note that orders cannot always be changed or cancelled once
production has begun.

Production Time

Most Kanjimix products are made to order.

Production is carried out by our trusted fulfillment partner, Printful,
after your order has been processed.

Production typically takes 2–5 business days, although this may vary
depending on the product, production facility, order volume, and
seasonal demand.

Shipping Time

After production is complete, your order will be shipped to the delivery
address provided during checkout.

Estimated shipping times vary depending on the destination, shipping
carrier, customs procedures, and other factors beyond our control.

International deliveries may require additional transit time.

Please note that estimated delivery times are not guaranteed.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping
confirmation email.

Where available, tracking information will be provided so that you can
monitor your shipment.

Tracking availability depends on the shipping service used and the
destination country.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes,
VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise
required by applicable law.

Kanjimix has no control over these charges and cannot predict their
amount.

Delivery Delays

While we strive to deliver orders as quickly as possible, delivery times
may be affected by circumstances beyond our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing
your order.

Kanjimix is not responsible for delays, failed deliveries, or additional
shipping charges resulting from incorrect or incomplete shipping
information provided by the customer.

If an order is returned because of an incorrect address, additional
shipping charges may apply before the order can be resent.

Lost or Damaged Shipments

If your package appears to be lost, arrives damaged, or shows signs of
damage during delivery, please contact us as soon as reasonably possible
at:

info@kanjimix.com

Please include your order number and any relevant photographs or
information so that we can investigate the issue with the shipping
carrier and our fulfillment partner.

Where appropriate, we will work with you to provide a suitable solution.

Multiple Shipments

In some cases, items within the same order may be produced at different
facilities or become available at different times.

When this occurs, your order may arrive in multiple shipments.

Additional shipping charges will not be applied unless clearly stated
during checkout.

Contact Us

If you have any questions regarding shipping, delivery, or your order,
please contact us at:

info@kanjimix.com